Terms of Service

1. Acceptance of Terms

By creating an account, uploading content, or otherwise using Velov ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including free and paying customers. Velov is operated by an individual developer based in Switzerland.

2. Description of Service

Velov is a web service that lets you create short-form videos by selecting a template and uploading your own video clips, images, and audio. We process your media to render a compiled video, optionally applying AI-assisted captioning and similar effects. You are responsible for providing the media and for the content of the videos you create.

3. Accounts

• You must provide accurate registration information and keep your password secure.
• You are responsible for all activity that occurs under your account.
• You must be at least the minimum age required in your jurisdiction to use the Service.
• We may suspend or close accounts that violate these Terms or that are used abusively or fraudulently.

4. Ownership of your content and licence to us

You retain full ownership of the media you upload and the videos you generate. We claim no ownership over your content.

To provide the Service you grant us a limited, non-exclusive, revocable licence to host, store, process, analyse, and render your uploaded content, and to store and serve the videos you generate, solely for the purpose of operating the Service. This licence ends when the relevant content is deleted or your account is closed.

You warrant that you own, or have secured the necessary rights and licences for, all content you upload, and that your use of it does not infringe the rights of any third party (including copyright, trademark, privacy, or personality rights) or violate any applicable law.

5. Acceptable Use

You agree not to upload content or use the Service to:

• Create or distribute content that is unlawful, defamatory, obscene, hateful, or promotes violence.
• Infringe the intellectual property, privacy, or other rights of others.
• Upload malware, viruses, or any harmful code.
• Attempt to reverse-engineer, scrape, or disrupt the Service or its infrastructure.
• Use the Service to evade sanctions, launder money, or for any fraudulent purpose.
• Circumvent credit, feature, or access controls.

We may remove content that violates these Terms and suspend or terminate the account responsible.

6. Credit packages, payments, and pricing

The Service uses a credit system. Credit packages are paid via a certified payment processor and may be subject to tax. Credits are consumed per render based on the compute cost of the render.

• Payments are processed by third-party providers; we do not store your full card details.
• Credit purchases are final and are not refundable except as required by applicable consumer law or our refund policy.
• We may adjust prices or credit rates for new purchases at any time; pricing for already-purchased credit packages is not changed retroactively.
• Promotional or free credits may expire as indicated on the Service.

7. AI-assisted features

Some features use AI models to assist with tasks such as captioning. AI results (including generated captions or transcriptions) are not guaranteed to be accurate, complete, or fit for a particular purpose, and are provided on a best-effort basis. You are responsible for reviewing and verifying AI-generated output before publishing or distributing any video. When you enable captioning, the relevant audio is processed as described in our Privacy Policy.

8. Intellectual Property of Velov

The Velov software, templates, design, branding, and website (excluding your content) are the property of the developer. Your use of the Service does not transfer any ownership. You may not reproduce, distribute, or create derivative works of Velov's templates or software without permission.

9. Data and privacy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. Uploaded source media is deleted shortly after rendering as described in the Privacy Policy.

10. Refunds and cancellations

Refunds for credit packages are governed by this Section and applicable law:

• Unused credit balances are generally not refundable after purchase, except where required by mandatory consumer law.
• If we materially fail to provide a Service feature you have paid for, we may, at our discretion, issue a credit or refund after review.
• You can stop using the Service and delete your account at any time; this does not entitle you to a refund of unused credits except as required by law.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that renders or AI output will meet your expectations.

12. Limitation of liability

To the maximum extent permitted by law, the developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities, arising from or relating to your use of or inability to use the Service, even if advised of the possibility of such damages.

Our maximum aggregate liability for all claims relating to the Service shall not exceed the total amount you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited by mandatory law.

13. Indemnification

You agree to indemnify and hold harmless the developer from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your uploaded content, your violation of these Terms, or your violation of any law or the rights of any third party.

14. Suspension, termination, and service changes

We may, with reasonable notice where practicable: modify or discontinue features; suspend or terminate access to the Service for breach of these Terms or for abusive or unlawful conduct; and change pricing for new purchases. Where we discontinue features you have verified as paid for and unrecoverable, we will make reasonable efforts to provide a pro-rata credit or refund as appropriate. Unless otherwise stated, we reserve the right to terminate these Terms and your access.

15. Governing law and disputes

These Terms are governed by the laws of Switzerland (excluding conflict-of-law rules). Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Switzerland, unless mandatory consumer-protection law in your country of habitual residence provides otherwise, in which case you may also bring a claim before the courts of your place of residence.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date and, where appropriate, notified through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Severability and entire agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. These Terms together with the Privacy Policy constitute the entire agreement between you and us regarding the Service.

18. Contact

Questions about these Terms: support@velov.app.